Refund policy

If you’re reading this policy then chances are that you’ve already purchased something from us – for this we thank you!

It’s a fact of life that difficulties and changes do arise from time to time, so when a challenge pops up we aim to smooth the way as best we can.

Changed your mind?

Don’t panic! You can cancel your order, for any reason, within 14 days of receipt, providing your item is not damaged, hasn’t been worn or used and is in it’s original packaging – it needs to arrive back to us in its ’as new’ and ‘saleable’ condition so we can still help to find the item its forever home. Just follow the Returning Your Item process below.

Received the wrong item

Oops! We’re not sure how that happened! Just to be sure, please double check the items in your Order Confirmation email before contacting us…..just in case! After that just follow the Returning Your Item process below as one of us has clearly been distracted by sparkly objects and picked up the wrong one for your package.

Faulty or damaged item received

Ouch! Whilst every care is taken to make sure that all orders leave Harmony Crystals in tip top condition, we’re all human and susceptible to the odd blip! So whether it be a faulty item that has slipped through our net or an item that has been damaged in transit then please contact us straight away so we can discuss options for the way forward. We’ll need to see a photograph of the item, which clearly shows the fault/damage - it will help us to assess the next steps. Also, if it’s been wounded in transit, a photograph of the damaged packaging will help us to take this up with the courier.

Item hasn't arrived

How frustrating! If we have confirmed that your package can't be located by the courier and therefore can’t be re-delivered (refer to our Shipping Policy), and we don’t have a direct replacement that we can offer you then we will offer you an alternative item of the same value or a full refund – see Refunds below.

Non-returnable items

Sadly, if you or someone else had a little mishap with your item after it has been safely received then it won’t be eligible for return or refund. An exception to this however, would be if the subsequent damage was caused by a fault in the item.

Returning your item

Contact us within 14 days of receipt of your item either, making sure that you include your name, address and order number.
Attach photographs if your item is faulty or damaged/arrived in faulty packaging please attach photographs where fault/damage is clearly visible
Wait for our confirmation response before sending any items back. We will confirm delivery address details.
Wrap the item using the original packaging where possible, but please do add additional packaging material, as necessary, to ensure your item arrives safely back to us as this may affect any refund due.
Post the item to us within 14 days of our confirmation response. You will need to obtain proof of postage and, ideally proof of delivery – you will need proof in the event that your item doesn’t reach us for some reason.

Refunds

If we have agreed to issue a refund we will process this within 14 days of receipt of your returned item. Refunds can only be made via the card or payment method used to purchase the items originally.

We will refund the cost of the item and delivery charge at Standard Delivery rate (refer to our Shipping Policy) unless we are refunding due to non-delivery of your item – in this case you will be refunded the shipping at the rate you selected at check out.